Terms & Conditions
John Blackburn Behaviour & Training
These Terms & Conditions apply to all services provided by John Blackburn Behaviour & Training. By booking a consultation or training session, you agree to the following terms.
1. About the Business
John Blackburn Behaviour & Training provides canine behaviour consultation and training services based in Peacehaven, East Sussex, West Sussex and neighbouring Counties.
Contact details:
Email: jblackburndogtraining@yahoo.com
Mobile: 07985 148365
2. Scope of Services
Services are provided in accordance with current evidence-based canine behaviour science and professional training standards.
Advice given is based on the information provided by the client at the time of consultation and reflects the circumstances observed during the assessment.
Behaviour consultation and training guidance does not replace veterinary diagnosis or medical treatment.
3. Behaviour Outcomes
While structured, ethical and welfare-focused methods are used, no guarantees can be made regarding specific behavioural outcomes.
Behaviour change is influenced by multiple variables, including:
- Consistency of implementation
- Environmental management
- Underlying medical conditions
- Genetic predispositions
- Learning history
- Owner engagement
4. Client Responsibility
Clients remain legally responsible for their dog at all times.
This includes compliance with:
- The Dangerous Dogs Act 1991
- The Control of Dogs Order 1992
- Local authority regulations
- Any other applicable UK legislation
Clients agree to follow professional guidance responsibly and implement safety recommendations where advised.
5. Safety & Risk Management
If a dog presents a potential risk of injury, clients agree to implement appropriate management strategies. This may include:
- Secure lead control
- Supervision around children
- Environmental management
- Use of barriers
- Muzzle conditioning where advised
John Blackburn Behaviour & Training reserves the right to suspend or discontinue services if safety recommendations are not followed or where unmanaged risk is identified.
6. Veterinary Referral
Where pain, medical, neurological or physiological factors are suspected, referral to a veterinary professional may be required before behaviour work continues.
Clients agree to seek veterinary assessment when reasonably advised.
7. Payments
Payment terms will be communicated at the time of booking.
Payment may be required in advance to secure an appointment.
All fees must be paid in full within the agreed timeframe.
8. Cancellations
Appointments cancelled with less than 48 hours’ notice may be subject to a cancellation fee.
Failure to attend a scheduled session without notice may result in the full session fee being charged.
9. Distance Selling & Cooling-Off Period
Where services are booked remotely (online or via telephone), you may have the right to cancel within 14 days under the Consumer Contracts Regulations 2013.
However, if you request that services begin within this 14-day period, you acknowledge that:
- The right to cancel may be reduced proportionately once services have commenced.
- If the service is fully delivered within the 14-day period, the right to cancel may no longer apply.
10. Limitation of Liability
John Blackburn Behaviour & Training shall not be liable for:
- Injury, loss or damage arising from failure to follow professional advice
- Incidents occurring outside of the trainer’s direct control
- Behaviour resulting from inconsistent implementation of guidance
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence.
11. Data Protection
All personal data is handled in accordance with the Privacy Policy, available on this website.
12. Complaints Procedure
If you are dissatisfied with any aspect of the service provided, please contact John Blackburn Behaviour & Training directly in writing.
Complaints will be acknowledged within 5 working days and investigated professionally and fairly.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.